Website terms & conditions of use, supply & sale

This page (as well as any links, documents, or references on it) advises you of the terms & conditions of use for our website www.olightstore.com. Please ensure that you read these terms & conditions carefully before you use this site or make any purchases. You should be aware that by using our site and/or ordering any products through our site, you are agreeing to be bound by these terms and conditions. If you do not agree to be bound by these terms of use, please refrain from using or purchasing from our website.

1. Definitions

1.1 We are Olightstore USA Inc and the leading distributor of flashlights, headlights, and weapon lights in the US. Our office address is 7951 Angleton Ct. STE B, Lorton, VA, 22079.

1.2 The website is www.olightstore.com. Our electronic mail address is cs@olightstore.com.

1.3 You are the website user. You become the customer when placing an order. We will also refer to you as ‘your’ or ‘the customer. Us/We/Our/Ours refers to us here at Olightstore USA Inc. When you purchase from us, we become your retailer.

2. Your status & account responsibilities

2.1 You are responsible for maintaining the confidentiality of your account, should you choose to activate one with Olightstore USA Inc.

2.2 You agree to be responsible for all activity that takes place under your account, which is why you must be vigilant when it comes to protecting your password and unauthorized access to your computer.

2.3 You must contact us immediately if you feel that you have any reason to believe that the security of your account may have been compromised, or if you feel that your account has been used in an unauthorized manner.

2.4 If you choose to register an account with Olightstore USA Inc, you must ensure all details are complete and correct and inform us immediately of any mistakes or changes to be made.

2.5 By placing an order on our site, or by opening an account, you warrant that you are legally capable of entering into binding contracts, and you are at least 18 years old.

2.6 You may not transfer, assign, charge, sub-contract or otherwise dispose of a contract without our prior written consent.

3. Shipping & Deliveries

3.1 Due to COVID-19, orders will be shipped in two weeks and the RMA is in delay!

3.2 We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. If you receive order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help.

3.3 We cannot be held liable for delayed orders should the shipping company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.

3.4 We cannot be held liable for any inconvenience that is caused by delays which are from the shipping company. This could include (but is not limited to) the courier re-directing a parcel to an incorrect address, or being unable to find a customer address.

3.5 Unless otherwise stated, shipping dates are not guaranteed and should not be relied upon.

3.6 Our couriers will only ship and deliver to the addressee. The delivery address MUST be in the US. We do not ship outside the US.

4. Prices, Payment & Availability

4.1 Prices, orders & bills are displayed in USD.

4.2 These prices are subject to change without prior notice. You will not be affected by a price change if you have already received an order confirmation email.

4.3 All item prices are exclusive of delivery charges. 

4.4 We will only have items on the website that are currently in stock. If an item is out of stock, it will not be displayed on the website. On the rare occasion that a product becomes unavailable after an order is placed, we will contact you to arrange a refund or suitable alternative.

4.5 Despite our best efforts, occasionally an item on the website may be mispriced. A product will always be sold at the price stated on the website, except in cases of massive & obvious error. 

4.6 Payment must be made at the time of ordering. There are a variety of payment methods. Failure to provide correct billing information will lead to a canceled or delayed order. On the rare occasion that payment is not accepted online, please contact the sales office (contact details in 1.2). Payment can then be taken over the phone.

4.7 Our website only sells to individuals who can pay with debit or credit cards. We accept no other method of payment, such as cash, cheque, or postal order.

4.8 Although payment is handled by a third party (PayPal), your privacy is of utmost importance. No payment card details are ever kept by Olightstore USA Inc, no matter whether they are taken online or over the phone. For more details, read our privacy policy statement.

4.9 After payment has been received, you will be sent an email from us acknowledging your order. Please note that this does not mean that the order has been accepted or that we are guaranteeing supply. Your order constitutes an offer to us to buy an item. All orders are subject to acceptance by us. If we do not accept your order, we will refund your payment via the original payment method.

5. Guarantee & Returns Policy

5.1 The following information about claiming on the guarantee refers ONLY to products that have been purchased directly from this website. If you purchased products from another retailer, you MUST contact this retailer directly.

5.2 If you wish to make a claim on the guarantee, a receipt, email order confirmation, or any other proof of purchase will be required. If proof of purchase cannot be provided, it cannot be accepted as a guarantee claim, and an estimate of repair will be made instead.

5.3 Contact in the first instance should be made to Olightstore USA Inc, please find out contact details in (1.2)

5.4 You are able to cancel or exchange any order placed on our website which has not yet been dispatched from our warehouse. There will be no charge.

5.5 To cancel or change an order which has not been dispatched from our warehouse, please contact the sales office (contact details in 1.2) between the hours of 8:30 am – 5:00 pm on weekdays. Please have your order number to hand.

5.6 If you wish to cancel or change an order, and the order has already been dispatched from our warehouse, please follow the relevant returns procedure.

5.7 Unwanted Goods can be exchanged, please follow the returns procedure and then re-order your preferred product online.

5.8 To exchange an unwanted good, please return the goods to us within 28 calendar days of the delivery date. Please ensure that the returned goods are clearly labeled with your original order details.

5.9 We are not under the obligation to accept unwanted goods simply because they can be found cheaper elsewhere.

6. Returns Procedure for new / unused product

6.1 All products must be returned to us unused and in a fully resaleable condition. You have a legal obligation to take reasonable care of the Products while they are in your possession.

6.2 You may cancel the order contract with us at any time within seven working days, and receive a full refund. If you choose to return the items to us, this must be done immediately after the time that you inform us that you wish to cancel the contract.

6.3 We recommend that items are returned via an insured parcel service and that you retain the proof of postage as we cannot credit items that we do not receive.

6.4 If you need to return an item to us because we have sent an incorrect item, please contact us (contact details using the details in 1.2). We will make suitable arrangements to collect and exchange the product for the correct one, with no costs to be paid by you.

6.5 Please include with your return – your dispatch print note, or your customer details so we are able to ascertain where the return has come from. Please also include a brief note with regards to the action you would like us to take (e.g. return as unwanted so full refund, exchange to be made, etc.).

6.6 All returns are to be sent to our address, detailed in (1.1).

7. Return Procedure for faulty goods

7.1 As stated in (5.1), this procedure only applies if you have purchased a product from this website and the item is within its warranty.

7.2 If you wish to return an item that is outside its warranty, please contact the Olight US sales office (see details in 1.2) for estimates and details on chargeable repairs.

7.3 We recommend that items are returned via an insured parcel service and that you retain the proof of postage as we cannot credit items that we do not receive.

7.4 It is vital that the items returned are clean & dry to the highest standard possible. Soiled items cannot be inspected thoroughly, nor assessed, and they also present a hygiene risk. Items that are deemed to be too soiled to assess will be returned to you for cleaning.

7.5 Please return your goods to us (address in 1.1) and include in the return parcel your dispatch print note, or your customer details so we are able to ascertain where the return has come from. Please also include a brief note with regards to the fault, as well as a proof of purchase, (see 5.2)

7.6 Please allow 21 days for refunds to be processed.

8. Feedback & Complaints

8.1 We welcome any comments about our service, whether they are positive or negative. We encourage customers to make a review of their purchase through our website. This ensures that future customers can make an informed choice with their purchases.

8.2 If you have reason to complain about our service, please either email, call or write to the Olight US Sales office. All of our contact details can be found on the ‘contact us page.

8.3 We aim to respond to complaints within three (3) working days. (most emails are responded to within 24 hours).

9. Alteration of Service or Amendments to the Conditions

9.1 We reserve the right to revise and amend our website, policies, and these Terms & Conditions at any time without prior notice. These changes may be to reflect changes in market conditions, changes in technology, changes n payment methods, changes in relevant laws, and changes in our system’s capabilities. Your usage of the website and your orders will be subject to the policies and Terms and Conditions in force at that time unless these conditions are required to change by law or government authority.

10. Events beyond our reasonable control

10.1 We cannot be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.

10.2 Examples of events that are beyond our reasonable control could include but are not limited to industrial action, civil commotion or natural disasters, or restrictions caused by acts of parliament.

11. Governing Law

11.1 This agreement shall be governed by and be interpreted in accordance with the laws  of the state of New Jersey

12. Use of Images & linking policy

12.1 You are not authorized to use images on this site for any purpose except for one-off personal use.

12.2 If you wish to reproduce the images on this website, please contact the Olightstore USA Inc Sales office to discuss a one-off use.

12.3 You may not modify any image that you have been authorized to download or print.

12.4 Our status on any downloaded or printed image must always be acknowledged.

12.5 You may link to this website without permission, but you must link to the homepage and not deep within the site. However, if you do decide to link to us, you agree that you will indemnify us in full if any action is taken against us by any third party, or even by you, by virtue of the link you have created.

13. Electronic communications

13.1 If you contact us via e-mail, it is deemed that you are communicating with us electronically. In this instance, you are consenting for us to contact you electronically. These communications will be for order discussions only. On occasions, we will send marketing or offers via electronic mail. If you do not wish to receive this mail, please un-tick the relevant box when processing your order.

13.2 We will never pass on details of your e-mail address to a third party. For more details, please see our privacy policy statement.

14. Resale

14.1 You may purchase products from the website only for personal use and not for resale purposes. If you are interested in becoming an Olight dealer, please contact the Olight US Sales office by using the details on the ‘contact us page.

15. Disclaimer & Waiver

15.1 Please note that colors may appear different depending on the settings of your monitor and operating system. Color reproduction of products is as close as the graphic design process allows.

15.2 All reasonable efforts are made to ensure that products on the website are up to date and accurate. Designs may be changed and improved without prior notice. Illustrations are not binding.

15.3 If you breach our terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15.4 We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel orders, it will be without charge to you.

15.5 We are not liable for content on third-party websites that we link to this site.

15.6 Warning: All Olight rail mounted lights are for personal use. Any illegal use is prohibited.