Shipping

1. Do you cover free shipping?
Optional logistics (USPS, UPS Ground, FedEx) are provided, the default logistics method is USPS, but you can also choose other logistics methods according to your needs.

1. Shipment within the U.S. free shipping using USPS when orders over $49 or more after any discount codes and Coupons/Reward Dollars have been applied. 

Note: Black Diamond and Legend members can enjoy free shipping on all orders by using USPS. 

2. If you need to change the logistics method (UPS Ground, FedEx), additional logistics fees will be charged. The specific logistics fees depend on the region and the gross weight of the product, and you can choose the Signature Required service (charged). 

Note: Black Diamond and Legend members need to pay the corresponding logistics fees if the shipping method was changed to UPS Ground or FedEx.

2. What countries do you ship to?
   U.S. only. Since our office is located in the USA, we are unable to make an international shipment. Your kind understanding would be greatly appreciated.

3. How will my delivery be shipped?
A: Orders are mainly sent directly to customers from our VA warehouse via USPS or FedEx. The standard Deliver Time is estimated at 3-7 days.
B: a few orders are sent out from our factory directly via FedEx, DHL, or UPS, the standard delivery time is estimated at 5-10 days.
PS: Our logistic statistics show that 95% of parcels can arrive within 3-10 days, only a very small part of the order is delayed due to some uncontrollable factors. Such as addressing errors, extreme weather, customs inspections, and so on.
Moreover, a few remote addresses and military regions need to be sent from the VA warehouse in batches and then sent from the VA warehouse by USPS, this normally takes about 2 weeks.

4. How to track my order?
If you have registered an Olight account, you could track your orders in your account directly. You can also track the shipment through this link: https://www.olightstore.com/orderSearch.html. Please make sure your email address and order number are correct.

5. Can I change my shipping address?
Kindly inform you that if the order has not shipped, please contact cs@olightstore.com or chat with customer service online to amend it. However, if the package has been sent out, we cannot change the shipment.

6. I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

7. What do I need to do when I received a different product than what I ordered?
Please contact customer support at cs@olightstore.com

8. I purchased 2 items but only received 1, what is the matter of shipping?
Sometimes orders would be split and sent out from different warehouses due to inventory shortages, It is suggested that you contact cs@olightstore.com or chat with customer service online to figure it out, thank you.